Legal
This Service Availability statement applies to Finger Manager App, websites, module services, APIs, backend systems, and related services developed and operated by Sargia Inc.
Sargia Inc. uses reasonable commercial efforts to keep Finger Manager stable, available, and secure, but the service is provided on an as-is and as-available basis unless otherwise agreed in writing.
Sargia Inc. may conduct scheduled maintenance for upgrades, security updates, database maintenance, feature releases, infrastructure changes, or third-party service changes.
Sargia Inc. may conduct emergency maintenance when security risks, vulnerabilities, attacks, severe failures, data consistency issues, or third-party service incidents occur.
Finger Manager may experience temporary interruption, delay, or feature limitations for network, infrastructure, third-party, attack, deployment, force majeure, or other causes outside reasonable control.
Finger Manager may rely on third-party services. Interruptions, delays, policy changes, price changes, or feature restrictions from these services may affect Finger Manager features.
Finger Manager App availability may be affected by device, operating system, network, app version, notification permissions, Apple App Store service status, enterprise account permissions, administrator settings, and third-party service status.
Finger Manager API availability may be affected by credentials, permissions, rate limits, IP allowlists, request errors, external systems, webhooks, maintenance, or security strategy triggers.
Sargia Inc. takes reasonable data backup and recovery measures according to system design and service needs. Backups may not recover all issues caused by user deletion, edits, or misconfiguration.
Enterprise customers and users should help maintain service availability. Issues caused by customer configuration, member mistakes, third-party systems, devices, or networks are not Finger Manager system failures.
When an important incident may affect service, Sargia Inc. uses reasonable efforts to notify customers based on impact and severity. Not every brief or minor issue will receive a separate notice.
After a service interruption, Sargia Inc. uses reasonable efforts to investigate and restore service. Recovery time depends on cause, scope, third-party service status, and technical complexity.
Unless Sargia Inc. and the enterprise customer agree otherwise in writing, this Service Availability statement does not constitute a service level agreement with compensation commitments.
Contact Sargia Inc. for Finger Manager service incidents, login problems, feature unavailability, API exceptions, or other technical issues.
