01What is a workflow
In Finger Manager, a workflow is a standard internal process around a specific business matter. Its purpose is to make every item traceable from source to handler, status, record, and outcome.
- Customer onboarding
- KYC review
- Deposit review
- Withdrawal review
- Account permission changes
- Risk event handling
- Report export
02Task source
Tasks can originate from customer applications, system alerts, external system sync, administrator creation, risk rules, or internal team submissions.
- Customer onboarding request
- KYC supplement request
- Deposit request
- Withdrawal request
- Account permission change
- Symbol rule adjustment
- Risk event alert
- Report export task
- Support ticket
- Administrator-created task
03Processing roles
Every workflow should have clear processing roles. Different roles can see different data and process different task types.
- Operations staff
- Customer service staff
- KYC reviewers
- Payment reviewers
- Trading operations staff
- Risk staff
- Compliance staff
- Administrators
- Management
04Processing statuses
Workflows need clear statuses so teams know which stage each item is in. Status changes should be recorded and reviewable later.
- Pending
- In progress
- Awaiting additional information
- Pending review
- Approved
- Rejected
- Completed
- Closed
- Escalated
- Exception handling
05Operation records
Every key operation should keep a record for internal review, customer dispute handling, audit tracing, and management analysis.
- Operator
- Operation time
- Operation content
- Handling result
- Notes
- Attachments or proof materials
- Status changes
- Review comments
06Notifications
Finger Manager can notify relevant team members through the mobile app or system notifications so teams can reduce missed or delayed handling.
- New task alert
- Approval reminder
- Supplement reminder
- Risk alert
- Timeout reminder
- Task completion alert
- Status change alert
07Common workflow examples
Common workflows include customer onboarding, KYC follow-up, deposit review, withdrawal review, risk event handling, and report export.
- Customer onboarding: application, completeness check, KYC review, supplement request, status update, processing record
- KYC follow-up: queue, document review, approve/reject/supplement, resubmission, status sync, audit log
- Deposit review: application, review task, payment and client check, status decision, result record
- Withdrawal review: application, account and risk check, escalation if needed, result record
- Risk event handling: event creation, risk review, escalation, handling result, closure or follow-up
- Report export: export request, queue, permission and scope processing, completion notification, download record
08Workflow design principles
Workflow design should stay clear, permission-aware, traceable, reviewable, and usable on mobile when needed.
- Simple and clear
- Clear permissions
- Traceable status
- Reviewable records
- Mobile collaboration
09Launch suggestions
Before launching workflows in Finger Manager, enterprises can start with simple processes, test with a small group, and then expand to more teams and automation capabilities.
- Map current business processes
- Confirm owners for each process
- Define task statuses
- Set role permissions
- Confirm notification rules
- Prepare common notes and review reasons
- Run a small-scope test
- Gradually expand to more teams
10Related documentation
Workflow planning should be read together with product concepts and the role model so task flow, responsibility, and permission boundaries stay aligned.
- Product Concepts
- Role Model
- Implementation Planning
- Operating Reference
- API Reference
- Security Notes
